Support is provided under a S-SaaS model.
Smart-Software As A Service allows us to offer the best of two worlds.
Firstly, the SaaS solution is delivered from a secure ISMS 27001-accredited
data-centre promising security, resilience, and 99.999% guaranteed uptime.
Secondly, the Smart component involves the use of an intelligent connector and a
local PC-cache to provide 100% operation at remote sites. All aspects of the
solution are monitored on a continuous basis using SNMP-tools. We monitor
hardware, connections, firewalls and the software components such as databases,
web-services and also the loads on the system. Error-messages are logged,
reported and actioned. Disaster Recovery is included together with storage and
back-up such that critical information is held securely and made available as
required to a distributed user-base.